Refund policy

Refund Policy

Overview

At Scaffold2Success, we are committed to providing high-quality educational resources, tutoring, mentorship, and professional development services. Please review our refund policy carefully before purchasing any product or service.

Digital Products

Due to the nature of digital products, all sales of downloadable resources, templates, guides, and educational materials are generally final and non-refundable once the product has been accessed or downloaded.

However, refunds or replacements may be considered if:

The file is defective or inaccessible
The incorrect product was delivered
There is a verified technical issue preventing access

Requests must be submitted within 7 days of purchase.

Tutoring, Mentoring, and Consultation Services

Cancellations and Rescheduling

Clients may cancel or reschedule appointments with at least 24 hours’ notice.

Late Cancellations

Cancellations made less than 24 hours before the appointment may not qualify for a refund.

Missed Appointments

Failure to attend a scheduled session without notice may result in forfeiture of the session fee.

Service Satisfaction

If you are dissatisfied with a service provided, please contact us directly so we can review and address the concern appropriately.

Workshops and Training Programs

Workshop and training registration fees may be refunded if cancellation is requested at least 7 days before the scheduled event.

No refunds may be issued for cancellations made less than 7 days before the event date unless otherwise stated.

Membership Fees

Membership fees are generally non-refundable once processed. Members may cancel future renewals at any time if recurring subscriptions become available.