Cancellation policy

Overview

At Scaffold2Success, we value professionalism, fairness, and respect for both our clients and service providers. Please review the following policy before purchasing products or booking services.

1. Purchases

All purchases made through our website are subject to product and service availability.

By completing a purchase, you agree to:

  • Provide accurate payment and contact information
  • Review product/service descriptions before purchase
  • Comply with our Terms of Service, Refund Policy, and related policies

Prices are listed in Canadian Dollars (CAD) unless otherwise stated.

2. Digital Product Purchases

Digital products, including downloadable templates, guides, study materials, and educational resources, are generally non-refundable once accessed or downloaded.

Customers are encouraged to review product descriptions carefully before purchase.

If you experience technical difficulties accessing your product, please contact us for support.

3. Appointment and Service Cancellations

Clients may cancel or reschedule tutoring, mentoring, consultation, or coaching appointments with at least 24 hours’ notice.

Eligible Cancellation

  • Cancellations made at least 24 hours before the appointment may qualify for:
    • Rescheduling, or
    • Credit toward a future session

Late Cancellation

  • Cancellations made less than 24 hours before the appointment may not qualify for refunds or credits.

Missed Appointments

  • Failure to attend a scheduled appointment without notice may result in forfeiture of the session fee.

4. Workshops and Group Sessions

Workshop and group session registrations may be canceled up to 7 days before the scheduled event for possible refund consideration.

Cancellations made less than 7 days before the event may not qualify for refunds.

5. Membership Purchases

Membership fees are generally non-refundable once processed.

If recurring subscriptions are introduced in the future, members may cancel future renewals at any time before the next billing cycle.

6. Cancellation by Scaffold2Success

Scaffold2Success reserves the right to reschedule or cancel services, workshops, or appointments due to unforeseen circumstances.

In such cases, clients may receive:

  • A rescheduled session,
  • Store credit, or
  • A refund where appropriate

7. Contact Information

For cancellation requests or purchase-related inquiries, contact:

Scaffold2Success
Email: comira@scaffold2success.com
Website: Scaffold2Success